Experience : 2 Years

Requirements:

Spend 100% of your time doing what you do the best!

M&M is an Educational Consultancy based in Kathmandu, Nepal that specializes in providing the best solutions to Nepalese students seeking to extend their academic career in International educational institution. M&M Education Consultancy announces vacancy for the position of communication officer based in Head Office, New New Baneshwor.

Job Specification:

➢ Qualification: Undergraduate degree in Social Science or in similar field ➢ Experience: Minimum 2+ years of working experience in any Education Consultancy, Customer care center, or relevant field.

Major Roles and Responsibilities:

·       ➢ Manage large amounts of inbound and outbound calls in a timely manner ·       Follow communication “scripts” when handling different topics ·       Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives ·       Seize opportunities to upsell products when they arise ·       Build sustainable relationships and engage customers by taking the extra mile ·       Keep records of all conversations in our call center database in a comprehensible way ·       Frequently attend educational seminars to improve knowledge and performance level ·       Meet personal/team qualitative and quantitative targets.     Requirements: ·       Previous experience in a customer support role ·       Track record of over-achieving quota ·       Strong phone and verbal communication skills along with active listening ·       Familiarity with CRM systems and practices ·       Customer focus and adaptability to different personality types ·       Ability to multi-task, set priorities and manage time effectively ·       High school degree

Core Competencies:

➢ Good communication, writing and verbal skills. Fluent in Nepali and English (written and oral) ➢ Socially motivated. ➢ Open to travel ➢ Good IT Skills

Eligible professionals are encouraged to e-mail your updated resume to:

info@mmconsultancy.edu.np/ maven.followup@gmail.com or Apply in this link. https://www.mmconsultancy.edu.np/career   within 5 days from the date of publication.

Only shortlisted candidates shall be called for an interview.